Frequently Asked Questions
Everything you need to know about your wellbeing journey with NEOM.
Are NEOM products made with 100% natural fragrances?
Yes, all NEOM products are crafted using 100% natural fragrances. We use complex blends of the purest possible essential oils to ensure you receive true wellbeing benefits through aromatherapy.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number. You can use this number on our courier's website to monitor your delivery's progress.
What is your return policy for beauty and home products?
We offer a 30-day return policy for any unused and unopened items in their original packaging. Please contact our customer service team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated automatically at checkout based on your address.
Are your candles and skincare products vegan-friendly?
The majority of our products are vegan-friendly. We use 100% natural wax for our candles and botanical ingredients for our skincare. Please check the specific product page for a full list of ingredients and certifications.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options through PayPal, Apple Pay, and Google Pay.