Returns & Exchanges
At NEOM Wellbeing, we want you to be completely satisfied with your purchase. If you are not happy with your wellbeing essentials, you can return your items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Ensure the products are in their original, unopened packaging and securely place them in a shipping box with the provided return slip.
Ship It Back
Affix the pre-paid shipping label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing